Online reservations and orders

Whenever you make a purchase from the 'Huisbrouwerij De Halve Maan', registered office Wijngaardplein 13 8000 Brugge, the following conditions will apply to all price quotations, sales and deliveries. The placing of an order with the brewery implies automatic acceptance of these conditions in full, to the exclusion of all others.
 
ART. 1 - Range of products
The range of products on our site is only valid as long as stocks last. All the products in our webshop are usually in stock and can be delivered promptly. It may occasionally occur - particularly with large orders - that there is an insufficient quantity of a specific article in stock. When this happens you will be informed by a member of our sales team. It may also occur that a particular article is temporarily out of stock because of late delivery or because it has sold out. In these circumstances, you can opt to be informed by our sales team as soon as a new stock of the article in question becomes available.
 
ART. 2 - Online reservations of guided tours

To book a tour online you have to be 18 years or older. Reservations are only possible on the dates and hours presented on the website and for min. 1 to max. 15 persons.  Only when your reservation was entered and paid correctly, you will recieve a validation by e-mail with a confirmation number. The confirmation email is your ticket for the tour.
 
ART. 2.1 - Change Booking
If you wish to make changes to your online reservation, these adjustments must emailed to info@halvemaan.be. We accept changes up to 14 days prior to the date of the visit. Tours will or will not be altered, depending on the the availability of the tours. Additional costs will be charged for cancellations and changes.
 
ART. 2.2 - Cancel Reservations
An online reservation can be canceled up to 14 calendar days prior to the date of your planned visit. Refunds will be reduced with an administration fee of 10 euros. Cancellation can only requested by email to info@halvemaan.be with subject "CANCEL VISIT + reservation number".
 
Changes or cancellations less than 14 calendar days before the booked date are not possible and will not be refunded. Persons who do not appear on the correct date and hour of the visit will not be refunded.

ART. 3 - Prices
All our prices are in euros, including 21% VAT but excluding delivery costs:
-      For the delivery of an order in Belgium a fixed delivery cost of 6.35 € will be charged.
-      For the delivery of an order in The Netherlands or Luxemburg a fixed delivery cost of 9.00 € will be charged.
-      For the delivery of an order in France a fixed delivery cost of 12.50 € will be charged.        
-      For the delivery of an order in Germany or the U.K. a fixed delivery cost of 10.00 € will be charged.
-      For the delivery of an order to any other country, do not hesitate to contact us about the delivery cost.
 
You will be informed of these costs before you confirm your order.
 
ART. 4 - Orders
All orders must be made online. Your order will only be accepted after you have chosen and confirmed your preferred method of payment.
 
ART. 5 - Methods of payment and payment
Payment should preferably be made by one of the online methods of payment offered on our site via Ogone: Visa, Mastercard, Bancontact/Mistercash.
If you prefer, you can also pay by bank transfer to account number IBAN BE50 3800 0895 7518 in the name of 'Huisbrouwerij De Halve Maan' (BIC: BBRUBEBB). It is important that you mention the unique order number that you will be given when we confirm your order. This will allow us to process your transfer payment more quickly. For the membership crowdfunding, you can also pay by bank transfer to account number IBAN BE33 7330 2582 3046 in the name of 'Brouwerij De Halve Maan' (BIC: KREDBEBB). It is important that you mention the unique order number that you will be given when we confirm your order.
Please note: if your payment is not received within 14 days of the order being placed, we reserve the right to cancel both the order and the sale.
 
Non-payment of an order also gives us the right to (1) request in writing that prior payment must be made before the delivery of any other orders or (2) to cancel any other subsequent orders that have been made.
 
ART. 6 - Delivery
As soon as the order is accepted, we will send you an order confirmation and dispatch the goods.
 
ART. 7 - Delivery period
After your order has been accepted, delivery will take place within a period of 1 to 4 working days (maximum 7 days for countries outside the Benelux). Longer delivery periods will apply to products that need to be specially made to order. This period will be notified to you by e-mail. We always try to deliver within the stipulated delivery period, but these periods are not in any way binding. We recommend that you supply a delivery address that is frequently manned, so that someone is available to take receipt of your delivery. If no one is present when the delivery is made, the postal service will leave a notification in your letter box, informing you where the delivery can be collected.
 
Deliveries that are not collected within the time specified by the postal service will automatically be returned to us. We can send the delivery a second time, if requested, but this will be subject to an additional charge of 15 €.
 
ART. 8 - Receiving the products
If the packaging is damaged when it arrives, you should immediately inform the person making the delivery. You should also check the contents of the package in the presence of this person. If you refuse to accept the delivery because it is damaged or incomplete, you must note this on the delivery document. You must also contact our sales team to arrange for the prompt exchange or repayment of the goods you have ordered. If possible, always take a photograph of the damaged packaging.
 
If you accept the package, this means that you accept the delivery and automatically confirm that there are no visible defects.
 
ART. 9 - Reflection period
The consumer has the right to inform the supplier that he has decided not to make the purchase, providing he/she does so within 14 calendar days starting from the day on which the delivery was made, and this without the need to give a reason or to pay any fine or compensation (article 46, section 2, distance contracts). In this case, you must return the goods to us in their original packaging. The goods must be unused and undamaged, and the package must be sufficiently franked. You must always inform us in advance and in writing (preferably by e-mail to info@halvemaan.be) whenever you intend to return a delivery. 
 
The cost for returning the delivery will be refunded to you as soon as we receive the package. The returning of deliveries is made at the sender's (i.e. customer's) own risk. Arrangements for the exchange or repayment of the returned delivery will be made as quickly as possible.
 
Please note: The return of deliveries that are not notified to us in advance will not be credited to the customer. If there is no good reason for us to accept a returned package, it will be stored at the customer's own expense and risk.
 
ART. 10 - Privacy and copyright
In order to be able to accept your order, it is necessary for us to store your personal details. In this respect, we will comply in full with the law of 8 December 1992 relating to the protection of the personal environment. Read more about privacy.
 
This site is the exclusive property of BVBA Huisbrouwerij De Halve Maan. Our site contains information and images whose intellectual ownership is legally protected by trademarks, copyright, etc. All intellectual property rights remain exclusively in our own hands or the hands of our licensers. Customers and third parties cannot claim or exercise any rights in respect of this intellectual property. Read more about copyright.
 
ART. 11 - Liability
The images of our products have been reproduced as accurately as possible. These images do not, however, form part of the sales contract. We cannot be held responsible for any errors that may occur.
Our liability for defective products is limited (1) to direct damage (excluding any indirect damage) and (2) to a maximum amount equivalent to the price agreed for the order in question (excluding VAT).
 
ART. 12 - Retention of ownership
The (delivered) goods remain the property of the brewery until payment has been made in full, including any interest and costs that may be due.
 
ART. 13 - Competent courts
In the event of any dispute arising from these conditions, the competent court will be the court in Bruges, unless the Huisbrouwerij De Halve Maan prefers, when initiating legal action, to submit itself to the normal competence of some other court. Belgian law is applicable to these conditions and to any dispute arising therefrom.

Group reservations
 

1.Contact details of Huisbrouwerij De Halve Maan bvba

Walplein 26
8000 Brugge
 
BTW-number: BE 0461274392
Hereafter referred to as 'HDHM bvba'.

2. Content and framework of the agreement 

§1 These general conditions are applicable to every offer made by HDHM bvba and to every agreement at distance concluded between the Customer and HDHM bvba via the website http://www.halvemaan.be, or via related websites where the products and services of HDHM bvba are sold and/or can be reserved, or by telephone (hereafter referred to as 'sale at distance'). These agreements consist of the sale of products and/or the reservation of services.
 
§2 These general conditions take precedence over any general sales conditions of the Customer, the application of which is explicitly excluded.
 
§3 These general conditions are made available on a durable medium (pdf), which can be stored in unamended form by the Customer or can be printed, so that the conditions can easily be consulted by the Customer at all times. During the sales process, the Customer is explicitly requested to confirm that he has taken cognisance of these general conditions and accepts them without reservation.
 
§4 In cases of sale at distance by telephone, these general conditions will be sent as a link in the confirmatory e-mail.

 3. Confirmation 

§1 The provisional number of participants for the delivery of goods or the provision of services must be notified 14 days in advance of the confirmed date.
§2 The final number of participants for the delivery of goods or the provision of services must be notified 48 hours in advance of the confirmed time of arrival for the reservation.
 

4. Guided tours: advances and cancellations 
 

§1 In the event that the Customer cancels his order, the following cancellation procedures will apply:
 
  • If the Customer cancels less than 48 hours before the delivery of goods or the provision of services (for a booking with a private guide, this is the confirmed hour of arrival), a cancellation fee of € 50 per guide will be charged.
  • If the customer arrives with 10% fewer people than originally anticipated without timely notification (at least 48 hours in advance), this will be regarded as a late cancellation and the customer will be charged a guide fee of € 50.
 
§2 Non-arrival or late arrival (>1 hours' delay) for a confirmed reservation (no-show) will be regarded as a late cancellation, as a result of which HDHM bvba will have the irrevocable right to apply the cancellation procedures and recover its costs.
 
§3 The person responsible for the group will be required to sign the sales receipt on site. This receipt will mention the amount to be invoiced by HDHM bvba.
 

5. Restaurant and bar: advances and annulations
 

§1 When concluding the sale, HDMH bvba is at liberty to request advance payment for part or all of the amount due for the goods or services, or, alternatively, can request the legitimate credit card details of the Customer as a form of guarantee. The cancellation procedures are applicable to any such sales.

§2 If an advance is requested, the date for final settlement, which may be dependent on when the order was made, will be notified to the Customer.
 
§3 If the advance is not received within the time specified, HDHM bvba has the right to break the sales agreement unilaterally and without further notification.
 
§4 In cases of sale at distance by telephone, the payment of an advance or the provision of credit card details constitutes the irrevocable acceptance of these conditions by the Customer.
 
§5 If the Customer cancels his order, the following cancellation procedures will be applied. For the purchase of goods or in the event that an advance was requested and received:
  • If the Customer cancels more than 7 calendar days before the scheduled delivery of goods or provision of services, the advance will be refunded in full.
  • If the Customer cancels between 7 and 4 calendar days before the scheduled delivery of goods or provision of services, 90% of the advance will be refunded.
  • If the Customer cancels between 3 and 2 calendar days before the scheduled delivery of goods or provision of services, 80% of the advance will be refunded.
  • If the Customer cancels less than 48 hours before the scheduled delivery of goods or provision of services, the full amount of the advance will be regarded as an administrative charge and will not be refunded.
 
If no advance was requested and received:
  •  If the Customer cancels less than 48 hours before the scheduled delivery of goods or provision of services (for a reservation, this is the confirmed hour of arrival), an administrative charge equivalent to 80% of the estimated cost will be applied. 
  • If the customer arrives with fewer people than originally anticipated without timely notification (at least 48 hours in advance), this will be regarded as a late cancellation and 100% of the estimated price will be charged.
 
§6 These cancellation procedures will be applied in all cases. In no case will it be possible for the Customer to invoke force majeure (including accident, bad weather, sickness, death, impediment, etc.) as an excuse for his failure to comply with his obligations.
 
§7 Cancellations can only be made by e-mail or telephone. A cancellation is only valid when HDHM bvba has confirmed it by e-mail.
 
§8 Non-arrival or late arrival for a confirmed reservation (no-show) will be regarded as a late cancellation, as a result of which HDHM bvba will have the irrevocable right to apply the cancellation procedures and recover its costs.
 
§9 If (a part of) the advance is eligible for repayment to the Customer, this will be placed on the Customer's credit account. This credit can then be used by the Customer when he next makes an order. The Customer also retains the right to request the effective repayment of this credit. The payment of interest is never due on advances and credits.
 
§10 The person responsible for the group will be required to sign the sales receipt on site. This receipt will mention the amount to be invoiced by HDHM bvba.
 
6. Applicable law and liability 

§1 This agreement will be solely and exclusively subject to Belgian law.
§2 Any disputes will be dealt with by the competent courts in West Flanders.
§3 The customer who makes the reservation or places the order will be held liable by HDHM bvba.
 

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